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| Timeless Genealogies Shipping and Returns Policies |
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Making a Purchase
Making a purchase could not be easier. Just browse our catalog and click on any items you wish to buy and add them to your basket. After you’ve finished your selection, click on, basket, and you will be able to review your items for accuracy and proceed to checkout. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US dollars or your own currency. We accept Visa, MasterCard, and Discover, cashier’s check or money orders.
Under most circumstances we will not charge your credit card until your order is ready to ship. However, there are exceptions to every rule. Upon receipt of orders for library bound or leather bound books we will immediately charge your account. Also, very large orders will also solicit an immediate charge.
If you do not feel comfortable submitting your credit card information over the internet you may also place your order by phone, fax or snail mail. To protect you, we will not ship to a non-billing address unless you authorize us to do so.
Shipping and Delivery
The majority of items are always in-stock with the exception of hard cover books and rare and hard to find books.
Shipment of in-stock items will in most cases be made within 3 days after the order has been received, unless the product is denoted to require additional shipping time.
All overseas shipments will be shipped the best way at our discretion.
Any shipment errors will be corrected by us using ground shipping. If an error has occurred and said customer would like product faster than ground, an additional charge will be assessed.
Returns
There are no returns and no refunds.
Payment Terms
All payments must be made in US Dollars ONLY.
We accept Visa, MasterCard, discover, cashier’s check or money orders.
Cashier’s check and money order accept via snail mail only.
Under no circumstances is Timeless Genealogies responsible for any overdraft charges or fees that your credit card or banking institution may impose upon your account.
Back Order
In the rare case your order is back ordered we will notify you and you will have the option to cancel order or wait for product to come back in-stock.
Backordered items are normally shipped the same day we receive the items.
Special Orders
Once a special order for a hard cover book is in process, the order may not be canceled.
Pricing and Specifications
We do our best to hold and maintain our posted prices; however, published or web based prices are subject to change without notice.
Quantity or “group purchase” prices apply to the quantity purchased of each specific item unless otherwise specified in writing by Timeless Genealogies.
All specifications, pricing and policies are subject to change without notice.
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